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SUNY GCC - Genesee Community College

Help Desk Support

GCC Help Desk – Help is just a click away

Genesee Community College prides itself on having some of the most leading edge technology available for our students.

The Board of Trustees and the President have had the vision to ensure that GCC stays in the forefront of technology and have followed through to make that happen.

GCC continually receives high marks from students on the surveys they fill out when it comes to the technology use and availability on all of our campus sites. In fact, in the 2010 SUNY Student Opinion Survey (SOS), the students rated Computer Support Services, Internet Access, and Availability of Computers higher than ever before! GCC ranked # 1 across ALL SUNY community colleges in Computer Support Services and Internet access (including wireless).

Technology at the College is centralized into one area – Computer Services. Within the one department, there are many areas that Computer Services works in and has responsibility for.

Policies

Genesee Community College has a number of policies relating to computer use. Please take the time to become familiar with them. If you have questions about these policies, feel free to stop into the Student Resource Center (T212) on campus or to contact Patricia Chaya, Dean of Students.

Services Offered

Desktop Support
The College provides staff and faculty with a PC and/or Mac to do their College-related work. The College has over 20 labs and/or classrooms with multiple PCs or Macs for student use. The Desktop Support team keeps all of these up-to-date with all of the applications that the instructors need for their classes and to keep them maintained with upgrades and patches. The Desktop team also provides first level maintenance and support for all of the printers at all of the campus sites. The College is proud to have leading edge technology available for our students and faculty to use on its classrooms; over 90% of all classrooms and computer labs (in all 6 campus locations) are smart classrooms.

Instructional Support
Genesee is proud of the level of technology faculty use routinely as part of instruction. The Instructional Support staff assist faculty in learning new technology skills to use in Smart classrooms, with Brightspace and on the web. The staff in this area are practitioners, teaching sections regularly for the college and fully understand how technology is melded with content to meet the needs of the students.

Password Reset
Using our password reset tool to reset your password if you forget it or are having trouble logging-in to myGCC, or set up your new password If you’re a new student.

Programming Support
The major Enterprise Resource Planning (ERP) tool that is used by the College for its Administrative record-keeping is called Banner. This tool is very large and complex and requires constant support for its upkeep. The programmers in this area support all of the technical needs of the administrative offices in regard to using Banner and the related applications and tools that are intertwined with it.

Server Administration
A server is like a big PC. They are used to do all types of tasks or just to hold all of that data you generate from all of the applications you use or emails you compose.

Help Desk
Call the Help Desk if you experience technical issues with College-related applications such as email, Brightspace, myGCC, and Banner. The Help Desk web site contains information you can use to help answer some of your own questions. For questions that aren’t answered there, you can call the Help Desk directly 866-614-5004 (toll free, 24×7) or from a campus phone extension 6227, and choose option 1 to speak with a technician.

Network Services
This is all of the ‘behind the scenes’ support that, hopefully, you will never be aware of. The servers and network – and the people that run them – are what allow you to log into services, connect to the Internet and access information you may need. This includes both the wired access that is in computer labs, classrooms and offices and the wireless network that is available on each campus. This includes all of the hardware, software, and cables that carry your data within the Local Area Network (LAN), which is within all of GCC’s campus sites.

Wireless Service
Wireless Service access is available across the main campus including the Theatre, Technology and Med Tech buildings as well as each one of the off-campus sites. The Telecom team continues to work to expand this convenience service throughout the campus.  To access the GCC secure encrypted wireless connections sign on by using your GCC username and password.

Student Computer Lab Support
There are over 20 computers labs available throughout all of the College campus sites for our students to use for their College-related tasks. Some of the large labs require continual support and therefore have a dedicated resource assigned to make sure that everything is working smoothly in these labs.

Telecommunications
This includes all of the hardware, software, and cabling that provide for your vocal communication needs. The college has installed Voice over IP at some of the campus centers, allowing us to deliver phone calls over the computer network.

Student using a laptop

College Portal (myGCC)

MyGCC is an avenue into the inner areas of the College or its Intranet. One needs a single ID and password to gain access to this area. From within myGCC, you will do all of your major tasks. This is where you will find classes that are available, the times they meet and the books required for each, register for classes, and see your grades, etc. Faculty access class lists, information about advisees and submits grades. From this area you will also gain access to your course work which is housed in our Course Management System, Brightspace.

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